Professional Experience

Resume From LinkedIn

Summary of Business Experience
· Over 25 years of successful business process and systems engineering experience across industries as diverse as telecommunications, transportation, education, software development, and financial sales.

· Recognized through consistent feedback as an effective technical team leader, consensus builder, and coach to new associates.

· Demonstrated aptitude in the analysis, design, development, and implementation of business processes and software tools.

· Comfortable and effective in sales, customer service, and customer consultation environments.

Business Employment History

Systems Engineer / Business Process Engineer,

Ericsson / Telcordia Technologies, Inc., Piscataway, NJ
(2014 – 2017, contract position)

(2000 – 2007, contract position)

· Facilitation of work sessions to create and maintain process flow diagrams which enabled stakeholders to envision, design, develop, and validate business processes to be automated prior to committing development resources.

· Direct mentoring of new associates resulting in shortened interval to their full utilization on projects.

· Authoring of clear, concise, and complete systems requirements documents.

Business Process Engineer / Solution Architect,

AT&T Labs, Middletown, NJ
(2011 - 2014, contract position)

(2008 – 2010, contract position)

(1998 – 2000, contract position)

· Instituted rigorous use of process flow diagrams converting text-based ‘use cases’ into process flow diagrams depicting and defining automated diagnosis and surveillance of Ethernet networks.

· Proactively engaged stakeholders (product managers, solution architects, network engineers) in reviews of process flow diagrams to validate network diagnostic approach.

· Demonstrated via a prototype an innovative, flexible, and adaptive approach to network diagnostics using a table-driven dynamic assignment algorithm.

· Created business cases and high-level requirements in support large-scale software project planning.

· Facilitated multi-application requirements reviews.

Business Process Consultant,

NYC Department of Education, New York, NY
(2011, short-term contract position)

· Commissioned to investigate, report, and make recommendations on the Department’s capabilities collecting data linking teachers to students as part of a statewide Teacher Accountability mandate.

· Proactively interviewed DOE stakeholders and subject matter experts and crafted a report which detailed the current reporting gaps which included non-integrated data of student’s academic class calendars and non-collection of period-level attendance.

· Recommended further investigation into electronic and/or passive collection of class attendance.

· Developed prototype data model and algorithm for collecting and summarizing attendance data.

Systems Engineer / Project Manager,

Atlantic Container Lines, South Plainfield, NJ
(1997 – 1998, employee)

· Designed major components of a global, client/server, ordering and reservation application for trans-oceanic container shipments.

· Coordinated analysis, development, testing, and deployment activities. Client software successfully deployed across Europe and North America.

· Teamed with internationally deployed customer service managers to develop and deliver training to customer service reps on new reservation system.

Business Process Engineer / Management Consultant,

AT&T Bell Laboratories, Holmdel, NJ
(1993 – 1995, employee)

· Analysis, simulation, and specification of resource reservation algorithms for network-based video conferencing services.

· Group facilitation and business process engineering contributions to the reengineering of the sales, ordering, and distribution process of wireless network equipment.

· Authored system requirements for a cell-site equipment configurator. Parts lists were generated based on features included in customer orders.

Financial Systems Analyst,

UNIX Systems Laboratories, Summit, NJ
(1991 – 1993, employee)

· Creation of a system of shared worksheets that increased business planning productivity and effectiveness.

· Interpreted financial results and created management financial reports for senior management including sensitivity analysis to measure and forecast effects of business decisions on profitability.

Systems Analyst,

AT&T Business Markets Division, East Brunswick, NJ
(1989 – 1991, employee)

· Key contributor to an analyst team writing specifications for telecommunications billing software.

· Key architect/engineer of national account summary billing application designed to counter strategic billing initiatives by major competitors.

Entrepreneurial Experience
Founding Member / Past President,

431 W 121 Street Housing Development Corp., New York, NY
(Active as current Board Member / Shareholder)

· Led a “sweat equity” NYC Housing cooperative which had purchased a foreclosed building from the city and renovated it via municipal loans and tax abatements.

· Facilitated Board meetings.

· Negotiated renovation contracts.

· Mediated disputes among shareholders.

Registered Representative, PFS Investments, Inc.
(1995- Present, part-time)

· Maintaining client relationships thru education, counseling, and advising them of their choices regarding investments, retirement planning, and insurance options.

· Prospecting, soliciting, and enrolling new clients and associates.

Education and Training
B.S. Operations Research,

Columbia University.

· Concentration in Economics.

Dept of Industrial and Systems Engineering,

Rutgers University, M.S. Program.

· Completed core curriculum of 21 credit hours towards M.S. Systems Engineering degree.

· Concentration in Marketing, Production, and Distribution Processes.

Other Training Vendors - over two dozen courses covering:

· Leadership, Facilitation, and Advanced Sales Training.

· Information Engineering, Computer Simulation, and Decision Support.

· Business Process Reengineering and Organizational Change.

Other Activities

· Marathoner - five-time finisher, New York City Marathon. Seven career marathon finishes to date.

· Oarsman – placed 9th in age/weight group at 2014 World Indoor Rowing Championships.

· Volunteer Crew Member, Anthony Robbins Live Events.

· Independent Candidate for Congress (2006, 2008)

Preferred Work Locations

· Central New Jersey

· New York City